The use of the website by third parties implies acceptance of these Terms and Conditions of Use ("TCU") by its Users.
O Site LeCamaleon é propriedade da Medida Extraordinária – Unipessoal Lda, com sede na Rua 6 de Outubro, Nº 255 4730-583 Vila Verde , pessoa coletiva n° 510 073 620, que é também o seu número de matrícula na Conservatória do Registo Comercial de Braga.
- Access to the lecamaleon.com. | The owner may, at any time, prohibit access to third parties, particularly for repair or maintenance purposes. In addition, LeCamaleon reserves the right to close the website at any time in the event of any circumstance which, in its opinion, justifies the action.
- Intellectual Property Rights | LeCamaleon owns the copyright to all texts, drawings, images, graphics and other content on the website. Users are not authorised to reproduce, copy, alter, sell or use these elements without first obtaining the necessary written authorisation from LeCamaleon.
- Privacy and processing of personal data | To create an account, users will always be asked for an e-mail address and password. It is the user's responsibility to keep these details in a safe place and to change them if there are signs of misuse of the account by unauthorised third parties. Likewise, if the personal data or information provided by users changes, it will be the user's responsibility to update this information. Without prejudice, the privacy of site users is a particular concern for LeCamaleon. To this end, we have approved a Privacy Policy setting out the general principles applicable to the collection and processing of personal data, which we will strictly comply with.
- Suggestions and complaints | Should users have any questions regarding these TCU, the following contact details may be used: info@lecamaleon.com ou telefone n. +351 253 110 825
Alternative Resolution of Consumer Disputes
In compliance with law no. 144/2015 of 8 September, we would like to inform our clients that in the event of a dispute, they may resort to an arbitration centre to resolve it:
What does alternative dispute resolution consist of?
This resolution is a faster and often more efficient way for consumers to get help from official organisations that help resolve problems, thus avoiding recourse to the courts. These organisations act as mediators between the company and the consumer with a view to resolving the conflict. Resolution by this means is also usually cheaper than going to court.
We therefore inform our customers who wish to exercise their right to complain that they have official and impartial means at their disposal to resolve the issue(s) under discussion.
Official website of the European Union
The European Union has developed an online site for consumers to complain about possible disputes with companies.
If you don't like our proposals for resolving the problem under discussion, you can go to the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT
Or
Suggestions for Alternative Dispute Resolution Organisations
CICAP – Tribunal Arbitral de Consumo
http://www.cicap.pt
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
http://www.arbitragemdeconsumo.org/
Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt/
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
http://www.triave.pt/
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
http://www.ciab.pt/pt/
CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros
https://www.cimpas.pt/
For more information, please also visit the Consumer Portal
http://www.consumidor.pt